Debit Card FAQs


How do I order a debit card?

Sign an application at Clay County State Bank. Once it is approved your card will be ordered and arrive in five to seven days.

 

My Clay County State Bank debit card is lost or stolen. What should I do?

Contact us at 618-665-3314. If it is after normal bank hours please call 800-472-3272.

 

What if I my debit card is restricted?

Contact us at 618-665-3314.  If it is after normal bank hours please call 800-262-2024. This number is the ATM Card Fraud Center and you possibly could have a block placed on your card to protect against fraudulent activity.

 

What do I do if my debit card is showing a transaction I do not recognize or an error in what I was charged?

Contact the merchant first. If unable to resolve with the merchant, contact us at 618-665-3314.

 

How can I manage my debit card and protect my money?

Using the Card Valet® app allows you to turn your debit card on and off. You can even set up text alerts for transactions in real-time and immediately identify potentially fraudulent activity.  Click here to download the app.

 

Is there a fee to use Card Valet®?

No, it is provided to you free so that you have more control over your debit card.

 

What is the login web address for Card Valet®?

There is no web address to the login page – Card Valet® is a stand-alone mobile app. The app runs on the mobile device, not through a web browser.

 

Does my debit card have a daily purchase/withdrawal limit?

There is a $500.00 daily purchase limit and a $300.00 daily cash withdrawal limit. These limits reset each night at 12:00 am.

 

How do I increase my daily purchase/withdrawal limit?

Give us a call at 618-665-3314 and we will do our best to accommodate your request.

 

How do I change my PIN or what if I forgot my PIN?

Call 800-992-3808 and follow the prompts to reset your PIN.