Debit Card FAQs


Sign an application at Clay County State Bank. Once it is approved your card will be ordered and arrive in five to seven days.

Contact us at 618-665-3314. If it is after normal bank hours please call 800-472-3272.

Contact us at 618-665-3314.  If it is after normal bank hours please call 800-262-2024. This number is the ATM Card Fraud Center and you possibly could have a block placed on your card to protect against fraudulent activity.

Contact the merchant first. If unable to resolve with the merchant, contact us at 618-665-3314.

Using the Card Valet® app allows you to turn your debit card on and off. You can even set up text alerts for transactions in real-time and immediately identify potentially fraudulent activity.  Click here to download the app.

No, it is provided to you free so that you have more control over your debit card.

There is no web address to the login page – Card Valet® is a stand-alone mobile app. The app runs on the mobile device, not through a web browser.

There is a $500.00 daily purchase limit and a $300.00 daily cash withdrawal limit. These limits reset each night at 12:00 am.

Give us a call at 618-665-3314 and we will do our best to accommodate your request.

Call 800-992-3808 and follow the prompts to reset your PIN.